Customer Management Agent

• Serve as the primary point of contact for customers regarding ongoing financing agreements and insurance policies
• Work with borrowers to develop suitable solutions to repayment challenges
• Handle customer inquiries via email, chat, mail, and telephone
• Respond to customer concerns competently, reliably, and with a strong service focus
• Correspond with external service providers in the area of receivables management
• Ensure smooth information flow with external partners
• Work closely with upstream and downstream specialist departments
• Efficiently route and process customer inquiries
• Represent customer interests within the company
• Contribute to improving processes and decisions from the customer’s perspective

• Completed commercial or business-related vocational training
• At least 3 years of relevant experience in receivables management, customer service, or banking
• Enjoy interacting with people and demonstrate a strong customer focus
• High level of commitment, motivation, and reliability
• Affinity for digital platforms and online environments
• Strong communication skills and empathy
• Very good written and spoken German
• Calm and composed in challenging situations
• Solution-oriented approach to work

• Family-friendly working hours and generous work-from-home arrangements
• Ergonomic workstations in the office
• Short decision-making processes and a high degree of autonomy
• Numerous opportunities to shape your role and develop professionally
• Annual professional development budget
• Regular company events and parties
• Public transport pass or parking assistance
• Discounted membership at Fitness First or Urban Sports Club
• On-site fitness room
• Employer contributions to occupational pension plans
• Tailored benefits to suit your personal circumstances