Connectivity Specialist – Hotel Distribution, Channel Managers, Switches

• Act as the technical and commercial bridge between Global Hotel and channel managers, switches and connectivity providers
• Serve as subject-matter expert on channel manager and switch connectivity, including ARI distribution, booking delivery, content and mapping, and rate/availability push and pull
• Engage directly and technically with channel managers, switches and aggregators to understand capabilities, limitations and roadmaps
• Benchmark connectivity providers against each other and distribution requirements
• Read and interpret partner API documentation and integration specifications to assess fit
• Identify technical gaps and limitations affecting content quality, availability, competitiveness, conversion or operational efficiency
• Diagnose recurring connectivity issues and pinpoint root cause on the partner or protocol side
• Translate technical findings into business cases for upgrading, replacing or onboarding channel managers and switches
• Quantify expected impact on coverage, competitiveness, error reduction and operational savings with data and analytics colleagues
• Support commercial and partnership conversations requiring technical depth
• Partner with Product and Engineering during discovery and integration work
• Coordinate between external partners and internal teams across Europe and Asia

• 4+ years working hands-on with hotel connectivity (channel managers, switches, connectivity/aggregation platforms) on the OTA, bedbank, channel manager or hotel-tech side
• Deep practical understanding of ARI flows, booking delivery, content mapping and connectivity protocols (XML/JSON, push/pull)
• AI knowledge
• Comfortable reading API documentation, understanding integration constraints and diagnosing connectivity issues without needing to be a software engineer
• Commercial awareness and ability to frame technical gaps in clear business cases
• Strong communication skills to bridge technical and commercial stakeholders
• Detailed familiarity with the channel manager and switch landscape and its key players
• Basic SQL and data literacy to support impact analysis
• Exposure to GDS, OTA integrations or property management systems
• Additional European languages desirable
• Legally authorised to work in the country of employment without requiring visa sponsorship
• Resume must be submitted in English

• A shorter working week (36 hours full-time), with a half working day on Fridays in applicable locations
• Flexible start and end of the working day with core hours from 10:00 to 4:00 pm
• Possibility to work from anywhere for a period of time per year defined according to local regulations
• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time
• Professional and managerial skills development training paths
• Access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department)
• Access to internal platform offering bespoke training content
• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• Leave options for parental responsibilities, marriages, bereavements, relocations, etc., in line with local laws
• Employees can work remotely