Call Center Agent – Energy Project

• Provide inbound phone and written support to private customers in the energy sector
• Assist with supplier switches and customer master data maintenance
• Handle billing inquiries and meter readings
• Advise customers on energy contracts, tariffs, and installment payments
• Participate in several weeks of paid, full-time onboarding and training
• Work in a two-shift system after training; shift schedules are provided several weeks in advance

• At least 1 year of call center experience required
• Experience in energy-sector projects and supplier switching is preferred
• Enjoy interacting with customers and providing advice by phone
• Confident using PC applications such as Teams, Outlook, and web browsers; SAP experience is preferred
• Very good German language skills (C1 level)
• Must live in Germany
• Career changers are not eligible; relevant professional experience is required
• Willingness to work a 5-day, 40-hour workweek
• Willingness to work a two-shift system Monday through Friday between 8:00 a.m. and 7:00 p.m.; split shifts may be possible

• 100% remote work from day one
• Premium equipment package
• Health management program and fitness center discount
• Training and career development opportunities
• Several weeks of paid, full-time onboarding in a permanent early shift
• Permanent employment contract
• Performance-based compensation