Motor Engineer – Vehicle Damage Assessor

• Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods
• Manage, process, and authorise vehicle damage assessments in a timely manner, complying with Audatex and industry best-practice standards
• Assess and value vehicles beyond economical repair according to industry and AQP standards, using industry guides and tools
• Negotiate and resolve disputes with customers and vehicle damage repairers
• Serve as a technical point of contact for clients, claims teams, and repair management teams
• Provide support on vehicle repair and total loss engineering referrals
• Deliver technical analytics services, including audits, third-party cost reviews, fraud assessments, and compliance assessments
• Apply knowledge of FSA, ABI, and FOS regulations and standards for motor claims processing
• Resolve technical motor engineering problems and support team members through training and guidance
• Communicate with internal teams and external partners and develop stakeholder relationships
• Monitor quality assurance and compliance requirements and implement corrective actions where necessary
• Meet engineering task processing requirements and business KPIs and targets

• Minimum 3 years' experience in motor engineering, damage assessment, or claims handling
• Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification)
• Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds)
• Proficient knowledge of vehicle accident repair industry standards and best practices
• Demonstrable experience with Audatex or similar damage assessment systems
• Strong negotiation and problem-solving skills with proven dispute resolution experience
• Effective communication skills with the ability to engage at all organisational levels
• Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations
• Experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment (desirable)
• Proven experience in team leadership, mentoring, or training delivery (desirable)
• Familiarity with industry valuation guides and total loss engineering principles (desirable)

• Remote work option
• Professional development through training and guidance
• Team leadership, mentoring, or training opportunities (desirable role exposure)