Customer Success Operations Specialist

• Support the Customer Success team by managing the contract cycle and building renewal quotes
• Ensure deal structure aligns with contracted subscriptions to be renewed
• Respond to CSM inquiries related to quotes, orders, and invoices
• Follow up to manage the process through booking of renewals, including order processing as needed
• Verify contract data aligns with financial models and required approvals are in place
• Serve as a data steward for accurate partner, prospect, and customer data within Salesforce
• Support quote-to-cash activities, including opportunity creation and order management
• Work cross-functionally with Sales, Manufacturing, Channel, Operations, and Billing teams
• Work 2:00 PM to 11:00 PM

• Excellent verbal/written communication skills
• Motivated, organized, self-starter
• Process and quality oriented with attention to detail
• 4 or more years’ experience in sales operations
• Salesforce.com experience required
• Prior experience working with quoting, subscriptions and contracts
• Prior experience working with channel partners a plus
• Undergraduate degree from an accredited university
• Candidates interviewing remotely are expected to be on camera during all video interviews
• Background checks are required for this position
• Employment may be subject to authorization to receive software or technology controlled under U.S. export control laws and regulations, where applicable

• Equity for all employees
• Flexible annual leave, paid holidays and volunteer days
• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance
• Fertility support and paid parental leave
• Employee Assistance Program
• 18 days annual leave, flexible holidays & festivals, and paid volunteer days
• Training and career development programs
• A modern workplace in Helios Business Park in Bengaluru