Business Account Manager

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution
• Support the client's lifecycle by monitoring payment stability and optimizing processes and key performance indicators
• Analyze payment data and transactional metrics, including conversion rate, decline rate, and chargeback ratio
• Provide recommendations to improve client payment performance
• Facilitate regular business reviews, collect client feedback, present key insights, and define optimization and growth actions
• Identify and execute scaling and upselling opportunities involving new markets, currencies, payment methods, and FinteqHub products
• Collaborate with internal teams to resolve client needs and improve overall service
• Track payment-industry trends and advise clients
• Maintain client documentation and reporting, and track account status and action items

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles
• Strong communication and presentation skills; ability to work with multiple stakeholders
• Analytical mindset and experience working with payment statistics and performance metrics
• Ability to manage multiple clients in a fast-paced environment
• Proactive, results-driven, with a high standard of customer service
• English language: C1-C2
• Experience with international clients and cross-border payments (nice to have)
• Experience with CRM systems and analytics tools (nice to have)
• Additional foreign languages (nice to have)

• Full-time remote work opportunities
• Flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events