Card Scheme Operations Specialist

• Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes, and operational updates
• Assess the impact of scheme changes and coordinate implementation with relevant internal stakeholders
• Support scheme integrations and changes, including certifications, testing, and new scheme programs or services
• Prepare and submit mandatory reports to Visa and Mastercard, including compliance, PCI DSS, quarterly, and other scheme-related reporting
• Coordinate and manage responses to requests, inquiries, and investigations from card schemes
• Maintain internal registers, trackers, and operational records
• Own and maintain internal knowledge bases and documentation, including Confluence pages and process documentation
• Support internal teams with scheme-related guidance and best practices
• Collaborate with Product, Operations, Compliance, Finance, Risk, and Engineering teams to ensure alignment with scheme requirements
• Contribute to process improvements and operational efficiency initiatives within the card business

• 1+ years of hands-on experience working directly with Visa and/or Mastercard schemes (at an acquirer, issuer, processor, PSP, or the schemes themselves)
• Practical knowledge of scheme rules and operating regulations, and experience applying them in day-to-day work
• Experience with scheme procedures, such as mandate implementation, scheme reporting, compliance programs, and handling scheme inquiries or investigations
• Experience with Visa Online, Mastercard Connect, or other scheme portals and tools
• Experience with scheme integrations, such as certifications, testing, onboarding to new scheme services, or implementing technical and operational scheme changes
• Strong analytical and problem-solving skills, with the ability to investigate and interpret complex operational matters
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills in English
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Knowledge of PCI DSS and scheme compliance programs (e.g. fraud and chargeback monitoring) preferred
• Background in a fintech, payments, or regulated financial services environment preferred

• Competitive compensation and an attractive employee benefits package
• Health insurance to support your well-being
• Educational bonus to support your professional development and continuous learning
• Flexible working environment built on trust and accountability