Support Engineer – Linux & Kubernetes

• Ensure that customers use Linux- and Kubernetes-based products successfully and satisfactorily as part of the support team
• Receive incoming requests, analyze them systematically, and narrow down the underlying causes
• Resolve complex technical issues independently or collaboratively and develop sustainable solutions
• Investigate errors directly on customer systems or reproduce them in internal test environments
• Document solutions and write clear, easy-to-understand instructions
• Actively contribute to the development of the company’s knowledge base
• Communicate directly with customers and explain technical relationships clearly and understandably
• Help shape support for open IT infrastructures ranging from Linux to Kubernetes and help customers implement digital sovereignty

• Experience with Linux systems and a genuine interest in deepening your technical understanding
• Interest in container and Kubernetes technologies, or ideally some initial experience with them
• Enjoyment of direct interaction with people and helping them overcome technical challenges
• Ability to analyze problems systematically, ideally including the ability to read source code
• Ability to communicate complex topics clearly and understandably, both in writing and verbally
• Independent, structured, and solution-oriented approach to work
• Willingness to continuously develop professionally
• Experience in technical support or a comparable role is a plus
• Initial hands-on experience with Kubernetes or containerized applications is a plus
• Interest in open-source software and open IT infrastructures is a plus
• Experience reading or writing code, for example in Python or similar languages, is a plus

• Remote work or work from one of the company’s locations
• Flexible working hours
• Support for professional and personal development
• Workation opportunities in EU countries
• Flexible vacation policies
• Permanent employment contract
• Supportive, open team and collaborative, appreciative working environment
• Varied responsibilities and exposure to different customer environments