Digital CRM Architect – BA

• Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges
• Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities
• Document current-state and future-state business processes
• Translate business requirements into functional designs and configuration specifications
• Recommend standard platform capabilities before customizations
• Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including tables/entities
• Configure user experiences to support business processes and operational efficiency
• Create and manage user stories within Azure DevOps or similar platforms
• Support backlog management and sprint planning activities
• Facilitate business workshops and requirements sessions
• Translate business needs into scalable Dynamics 365 and Power Platform solutions

• Advanced English
• Bachelor's degree in Business, Information Systems, Technology, or related field
• 10+ years of Business Analysis and Functional Consulting experience
• 6+ years of hands-on experience with Dynamics 365 Sales and Power Automate
• Deep understanding of CRM processes, including Lead Management, Opportunity Management, Business Requirements, and User Stories
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) certification required
• Microsoft Certified: Power Platform App Maker Associate (PL-100) certification preferred
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification preferred
• Fit-Gap Analysis
• Requirements Elicitation
• Business Process Reengineering
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Microsoft Dataverse