Technology Trainer

• Identify and assess current and future training needs alongside each software release
• Deploy varied training methods, including technical user guides, training presentations, and eLearning technologies
• Create and maintain curricula, training manuals, classroom exercises, competency assessments, testing, and online learning modules
• Monitor and evaluate training program effectiveness, success, and return on investment, and report findings
• Maintain awareness of training trends, developments, and best practices
• Deliver customized training programs for customers
• Identify additional training and education needs for the company and its customers
• Create and maintain training project plan templates with the Customer Engagement team to meet implementation deadlines
• Deliver classroom and online training to end users in group or individual settings
• Conduct observations and surveys of end users to improve course materials and delivery
• Build, maintain, and improve the customer-facing product knowledge base, including user guides and knowledge articles
• Determine where new functionality fits within the knowledge base structure based on system areas, end-user roles, and workflows
• Interpret release documentation for new functionality and enhancements, asking stakeholders targeted questions to confirm context and accuracy
• Support consolidation of internal product knowledge into a centralized internal knowledge base
• Collaborate with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate and high quality

• Bachelor's degree in a business or health-related field from an accredited institution, or be a licensed healthcare professional
• 3 to 10+ years' related experience in health sciences, allied health, or IT
• Prior training experience in small/large groups, classroom, and online settings
• Exceptional attention to detail and commitment to precision and quality
• Knowledge of ICH/GCP and local regulatory authority drug research and development regulations
• Preferred working knowledge of FDA Guidance Documents, EU Directives, ISO 14155 regulations, drug/device development, and clinical monitoring procedures
• Knowledge of web-based communication tools for training delivery
• Demonstrated technical aptitude and ability to learn new technology quickly
• Proficiency with general computer hardware and software
• Ability to multitask and work effectively in a fast-paced environment with changing priorities
• Strong English at C1 level, with verbal and written communication skills across all organizational levels
• Excellent organizational and time-management skills; ability to prioritize work to meet deadlines
• Experience working with agile technical development teams ideally preferred

• Employees can work remotely