Platform Infrastructure Engineer – Client Services

• Design, manage, and support IT systems within a hybrid-cloud architecture
• Engineer, maintain, and protect Windows and macOS devices
• Plan and execute projects and related requests supporting department initiatives
• Collaborate on best practices, standards, and processes for system design and administration within a weekly sprint framework
• Safeguard the security, integrity, and confidentiality of systems and data
• Support compliance initiatives, including gathering evidence for certification audits and adhering to Hyland's Information Systems Security Policy
• Troubleshoot and resolve issues across managed environments
• Perform problem-solving, root-cause, and post-mortem analyses
• Document the design, operation, and procedures of implemented solutions and technology platforms
• Compose internal training materials and conduct training sessions where applicable
• Serve as an escalation point for system and user requests
• Identify improvements and implement enhancements to increase enterprise-wide efficiency

• More than five years of experience as a Systems Administrator in a Windows environment
• More than two years of hands-on experience with Microsoft Intune, Jamf Pro, or a similar endpoint management platform
• Experience with Microsoft Configuration Manager (formerly SCCM) and Microsoft Defender for Endpoint
• Demonstrated ability to manage device security, software deployment, and patch management at enterprise scale
• Experience with scripting and application deployment packaging
• Familiarity or experience with Windows Autopatch (Windows Update for Business) and public cloud solutions
• Strong oral and written communication skills
• Effective analytical and problem-solving abilities
• Strong customer service orientation
• Ability to write concise, logical, and grammatically correct documentation
• Strong attention to detail and proven troubleshooting skills
• Ability to perform root-cause and post-mortem analyses
• Familiarity or hands-on experience with macOS and Jamf Pro for enterprise device management, provisioning, and security control implementation
• Experience working within a hybrid-cloud architecture
• Ability to plan and independently execute projects in a sprint-based team environment
• Experience supporting department initiatives from design through delivery
• Experience supporting compliance initiatives, including evidence gathering for certification audits and adherence to corporate information security policies and practices
• Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role

• Career development resources
• Wellbeing programs
• Innovation practices
• Inclusive workplace culture
• Employee initiatives and giving campaigns aligned with organizations important to employees