Clinical Systems Optimization Specialist

• Serve as a subject matter expert designing, developing, delivering, and improving products, programs, and services to optimize processes, behaviors, performance, and audit readiness
• Support and ensure quality operational delivery through efficient and effective processes, associated systems, training, and communications
• Interpret data on complex issues, lead teams, and make business decisions with support
• Collaborate with initiative leads and management to prepare, organize, coordinate, document, develop, and deliver department products and services to a globally dispersed, cross-functional audience
• Develop support materials, presentations, and tools for department strategies and responsibilities
• Develop, optimize, and improve processes, systems/applications, training, and communications
• Lead small- to medium-scale process improvement initiatives
• Develop process improvement processes and solutions
• Identify and collate information to assess process compliance and prioritize business process improvement needs
• Review, assess, and update procedural documents for compliance with current processes
• Perform special projects, assignments, and administrative tasks according to business needs
• Provide training and guidance to junior team members

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• 5+ years of previous experience that provides the knowledge, skills, and abilities to perform the job
• Significant clinical research experience in all phases of the clinical study life cycle, including start-up, interim, and close-out, preferred
• Experience with PowerBI, PowerApps, and PowerAutomate required
• Coding experience with Python and JavaScript preferred
• Experience with Spotfire dashboard development preferred
• Thorough understanding of procedural documents
• Advanced understanding of process improvement fundamentals
• Solid investigative, negotiation, and analytical skills
• Thorough understanding of clinical management technology and systems, and strong computer skills
• Effective judgment, decision-making, escalation, and risk management skills
• Effective oral and written communication skills, including the ability to communicate in English, both orally and in writing
• In-depth interpersonal skills and problem-solving ability
• Ability to direct and promote teamwork in a multidisciplinary and/or multicultural team setting
• Strong attention to detail
• Thorough understanding of regulatory guidelines and directives
• Strong creative and critical thinking skills
• Ability to work in an upright and/or stationary position for 6–8 hours per day
• Ability to work in an office/laboratory and/or clinical environment
• Occasional overnight travel required
• Ability to perform under stress and multitask
• Regular and consistent attendance

• Fully remote work arrangement
• Standard Monday–Friday work schedule