Business Operations Specialist – Live Operations

• Monitor Traba's daily live operations and ensure marketplace shifts are executed flawlessly
• Prepare and troubleshoot in real time to support shift execution
• Coordinate with the Territory Operations Manager to align daily operations with customer needs
• Ensure positive, trusted experiences for workers before, during, and after shifts
• Resolve worker support issues promptly to maintain customer satisfaction
• Communicate with and manage workers to deliver the staffing levels clients require
• Ensure accurate worker clock-in and clock-out times for payment
• Identify opportunities to improve processes, tooling, and product efficiency
• Support forward-filling and worker-vetting initiatives as needed
• Build and continuously improve standard operating procedures
• Learn and master multiple internal systems
• Help workers use the Traba app and handle sensitive, complex user-facing platform issues

• 2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
• Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
• Ownership mentality and strong work ethic
• Enthusiastic and positive attitude with strong customer empathy and care for workers
• Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
• Grit and willingness to tackle hands-on work
• Excellent verbal and written communication skills
• Attention to detail balanced with swift execution
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management, and prioritization skills
• Flexibility to work rotating shifts, including early mornings, weekends, weekdays, and weeknights

• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to grow yourself as a professional
• Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights
• Entire compensation paid as an independent contractor, with responsibility for paying corresponding income taxes