Bilingual Seasonal Loss Prevention Agent

• Review orders across multiple brands to identify suspicious activity and potential fraud
• Decide whether to accept or decline orders based on data analysis and internal guidelines
• Conduct outbound calls and emails to verify order details and prevent chargebacks
• Maintain a productivity rate (AT) of 90% or higher
• Manage and reduce chargebacks according to brand-specific goals
• Monitor chargeback data, identify trends, and take proactive measures to reduce chargebacks
• Document work in assigned company systems and Microsoft tools
• Analyze data and reports to identify patterns or root causes of loss
• Provide regular feedback to management
• Collaborate with the Escalations team and other departments to ensure security protocol compliance
• Report security concerns, unusual behavior, or discrepancies to management
• Adapt to flexible working hours, including potential Sunday and night shifts (00:00-23:59 hrs)
• Collaborate with team members and management while maintaining high productivity and low supervision needs
• Ensure compliance with security standards and company policies across order reviews

• High school diploma or equivalent (Bachelor's degree preferred)
• 1-2 years of experience in loss prevention, fraud detection, or a related field, preferably in a retail or call center environment
• Strong attention to detail and ability to detect unusual behavior or discrepancies
• Excellent communication skills
• Bilingual proficiency in English and Spanish
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and internal systems for documentation
• Strong problem-solving and analytical skills with a proactive approach to risk management
• Experience in chargeback management and reduction strategies
• Ability to work independently with minimal supervision
• Excellent teamwork and collaboration skills
• Ability to handle high-volume tasks efficiently, particularly during peak seasons
• Only for CDMX and Edo. de Mex.

• SEASONAL agreement for peak season (3 months)
• $5,000 MXN Seasonal Bonus upon completion of the seasonal contract
• Law benefits since day one
• Home office
• Full equipment provided
• 100% paid training
• 10-hour shift
• 1 hour Lunch
• 2 breaks of 15 minutes each
• Two days off
• Total Pass