Sales Administrator – Logistics

• Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems.
• Process customer rate updates, rate reviews, pricing changes, and account amendments.
• Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration.
• Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records.
• Monitor and manage the Rate Admin inbox, responding to internal and customer queries.
• Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries.
• Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information.
• Maintain records of customer communications, rate changes, approvals, account updates, and related documentation.
• Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting.
• Complete high-volume data entry and system updates while maintaining accuracy and consistency.
• Support customer onboarding and account maintenance.
• Identify and escalate discrepancies, missing information, rate issues, or process concerns.
• Support compliance, audit requirements, company procedures, and internal controls.
• Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.

• Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred.
• Minimum 3+ years’ experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.
• Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded.
• Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work.
• High-volume data entry experience with strong accuracy, consistency, and attention to detail.
• Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded.
• Intermediate Microsoft Excel skills, with the ability to maintain spreadsheets, update records, review data, and support reporting requirements.
• Good numerical accuracy, with the ability to review customer rates, invoices, pricing details, customer records, and account information carefully.
• Strong written and verbal communication skills for rate-related queries, internal coordination, customer follow-up, and stakeholder communication.
• Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams.
• Strong organisational and time management skills, with the ability to manage inbox activity, multiple requests, recurring deadlines, and structured administration tasks.
• Proactive problem-solving approach, with the ability to identify discrepancies, ask questions, escalate issues, and follow through to resolution.
• Reliable, process-driven, and comfortable working with structured procedures, audit requirements, and high-volume administrative work.
• Professional, customer-focused, and able to work independently while supporting a collaborative team environment.

• Permanent work from home
• Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment)
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs