Medical Information Specialist, German & English speaking

• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, healthcare professionals, and consumers/patients
• Disseminate drug information verbally or in writing
• Identify adverse events and product complaints during customer interactions
• Conduct intake to generate initial adverse event and product complaint reports in compliance with SOPs
• Fulfill local regulatory authority requirements for post-marketing adverse event reporting
• Assess what information needs to be obtained and the appropriate depth of information to collect
• Write adverse event and product complaint narratives and medical inquiry custom responses
• Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants
• Critically evaluate medical literature and develop written information for healthcare professionals
• Participate in market and competitive product research, system development, sales training projects, and field liaison support
• Perform medical writing
• Fulfill on-call responsibilities as assigned
• Maintain and improve customer service for the Medical Communications Call Centre
• Maintain and contribute to process improvements affecting call centre metrics

• Life Sciences or healthcare degree or equivalent
• Strong clinical background
• Excellent verbal and written communication skills
• English C1 level is obligatory
• Native German is required
• Ability to work Europe working hours between 8am-6pm CET Monday-Friday
• Legally eligible to work in the European Union or the UK
• Ability to travel up to 10%
• Computer proficiency in Microsoft Word, Excel, and other Windows applications
• Experience with Medical Information Management Systems, Safety Databases, or equivalent
• Preferred: PharmD / MPharm, MSc in Life Sciences or healthcare, BSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, or Human Science
• Preferred experience in call centers, medical information, pharmaceutical industry, clinical experience, or medical writing

• Full-time home office-based or European Hub Office work arrangement
• Bank holiday work compensated with a day off in lieu
• Great Place to Work certified employer
• Diversity, Equity & Inclusion commitment
• Equal Opportunity Employer