1st Level Support / Telephone Support Representative

• Handle customer inquiries by phone and provide competent assistance (primarily by phone, supplemented by email and chat).
• Analyze inquiries, resolve standard issues directly, and provide application guidance.
• Record and document all interactions in the ticketing system.
• Escalate complex cases in a structured manner to 2nd Level Support or the development team.
• Maintain the knowledge base and provide feedback on recurring issues.
• Serve as the first point of contact for customers of SelectLine Software GmbH.

• Speak and write German at C1 level, communicating clearly, understandably, and courteously, including by phone.
• Have completed vocational training in a business or IT-related field, or have comparable experience.
• Have experience in customer service or support. Career changers are welcome.
• Possess good PC skills (Windows, Microsoft Office) and an interest in software.
• Knowledge of ERP, inventory management, or accounting is an advantage.
• Work in a structured manner and remain calm and service-oriented even during periods of high call volume.
• Be a good listener, communicate effectively, and enjoy working as part of a team.
• English language skills are desirable.

• Structured onboarding and training
• Permanent employment contract and fair compensation
• Flexible working hours
• Opportunity to work from home
• Training and career development opportunities
• 30 days of annual leave
• Professional development programs
• JobRad bicycle leasing program
• Deutschlandticket public transport pass
• A motivated team with open communication and short decision-making processes