Salesforce Administrator

• Serve as the first point of contact for Salesforce support
• Triage and resolve internal support tickets involving duplicate records, data cleanup, validation issues, access problems and minor bugs
• Escalate complex issues to the Salesforce Developer or Data Ops team
• Manage users, permission sets, sharing rules, page layouts, fields and validation across sales, partnerships and account management processes
• Maintain accurate access controls to safeguard sensitive customer data
• Implement smaller Salesforce configuration and automation changes, including validation rules, record types and Flows
• Collaborate with the Salesforce Developer on complex builds
• Maintain and improve Salesforce reports and dashboards
• Use basic SOQL queries to investigate records and troubleshoot support issues
• Keep integrations and connected tools healthy, including Outreach, Modjo, Kubaru, Lusha, Clay and Hightouch
• Help move day-to-day sales work into Salesforce through data, automation and AI solutions
• Work alongside the Salesforce Developer and Data Ops Analyst

• 1+ years of hands-on Salesforce administration experience with Sales Cloud or Service Cloud, supporting a live business team
• Practical Salesforce administration skills: user management, validation rules, permission sets and sharing, plus basic reports and dashboards
• Experience maintaining Salesforce reports and dashboards, including fixing filters and improving existing reporting
• Basic SOQL; ability to write straightforward queries to inspect records and troubleshoot everyday support issues
• Ability to turn a vague request into a specification and challenge an incorrect solution
• Fluent English
• Independence and accountability
• Salesforce Administrator certification (ADM-201), Advanced Admin or Platform App Builder certification are bonus points, not required
• Experience with AI tools such as Agentforce or Claude, Outreach, Clay, Hightouch or Kubaru, SQL, Databricks, BigQuery, Snowflake, Apex, or regulated industries are bonus points

• Fully remote position
• Opportunity to develop automation and AI skills alongside a Salesforce Developer