Bilingual SDR, Fluent English

• Handle customer service and telephone communications exclusively with North American clients through the integrated CRM system.
• Conduct ongoing follow-ups and keep the CRM pipeline up to date.
• Prepare, review, and send invoices and contracts, verifying amounts, payment terms, and general information.
• Organize and update operational tracking spreadsheets and estimates in Microsoft Excel.
• Manage appointments and service bookings using Google Calendar.
• Conduct market research and contact material supply stores and vendors to inquire about pricing and availability.
• Follow internal procedures and guidelines while maintaining excellence in verbal and written communication.

• Full fluency in English, including reading, writing, and fluent telephone communication with North American customers.
• At least 3 years of proven experience in sales development (SDR), Inside Sales, or commercial customer service.
• Hands-on experience using and maintaining CRM systems with integrated calling capabilities.
• Proficiency in Microsoft Excel and Google Calendar.
• Analytical ability and meticulous attention to detail when reviewing and issuing contracts and invoices.
• Availability to work in the New York time zone (EST).
• Own suitable equipment for remote work, including a high-performance computer, quality headset, and stable internet connection.
• Technical or higher education in Business Administration, Sales, Customer Service, or a related field is a plus.
• Hands-on experience with Joist is a plus.
• Experience working for construction, remodeling, or home services companies serving international markets is a plus.

• Annual prorated 13th-month salary payment based on the months worked.
• 15 days of paid vacation for every 12 months of the contract, with no deduction from compensation.
• Paid time off on selected holidays (New Year’s Day, Good Friday, Labor Day, Brazil’s Independence Day, and Christmas Day).