Senior Account Manager

• Own the full commercial lifecycle and outcomes of assigned strategic enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.
• Monitor account health, customer engagement, product value, and commercial risks to identify retention challenges and coordinate action.
• Identify and execute upsell, cross-sell, and expansion opportunities; lead commercial conversations and negotiations to achieve or surpass sales quotas.
• Develop and maintain account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewal plans, and collaboration opportunities.
• Advise customers on localisation and content workflows, connect needs to Lokalise solutions, and articulate business value and ROI.
• Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal discussions.
• Collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal.
• Maintain accurate CRM records, account plans, pipeline updates, and forecasts.
• Apply AI tools to improve customer research, account planning, decision-making, productivity, and go-to-market impact.
• Report to the Director of Sales EMEA.

• +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts, including retention, renewals, expansion, upselling, and cross-selling in a B2B SaaS environment.
• Track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion.
• Ability to understand complex SaaS products.
• Experience selling to business, marketing, and sales stakeholders and translating product capabilities into clear commercial value.
• Strong written and spoken English.
• Ability to collaborate effectively across a remote, international organisation.
• Experience engaging and influencing C-level and senior stakeholders.
• Ability to lead strategic conversations and align solutions with business priorities.
• Strong commercial skills, including identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions.
• Competency using AI tools for customer research, synthesis, account planning, and decision-making.
• Proactive mindset toward adopting new AI-enabled ways of working.
• Experience engaging technical stakeholders is a plus.
• Experience selling localisation, translation management, or other workflow software is a plus.
• Experience with RFPs, security reviews, or complex enterprise buying committees is a plus.
• Familiarity with structured sales methodologies or account planning frameworks is a plus.

• Competitive salary and employee stock options.
• Fully remote setup with flexible working hours.
• Co-working budget for those days you want a change from your home office.
• Flexible vacation policy to recharge when you need to.
• Home office setup budget: monitor, desk, ergonomics, whatever helps you do your best work.
• Learning & development budget to grow your skills and career.
• Health insurance to keep you covered.
• Wellness allowance to support your mental and physical well-being.
• Great startup culture: remote but close-knit, with regular retreats and social events to stay connected.