Senior Solution Delivery Manager

• Lead, coach and develop regional Pre-Sales, Customer Onboarding and Technical Account Management teams across APAC
• Set and track team objectives aligned to customer success and business goals
• Build a high-performance culture through regular 1:1s, feedback, coaching and development
• Develop scalable operating models, playbooks and best practices across Pre-Sales, Delivery and TAM
• Identify and remove operational bottlenecks to improve team efficiency and customer responsiveness
• Monitor customer health, adoption, KPIs and account risks, providing regular reporting to the VP Global Solutions Delivery
• Identify and develop tools that improve internal processes and customer engagement
• Lead technical engagement for strategic and complex opportunities alongside Sales leadership
• Own regional qualification criteria and prioritisation for Pre-Sales engagements
• Partner with Product, Marketing and the Pre-Sales Centre of Excellence to adapt global strategies to the APAC market
• Lead technical discovery with strategic customers and understand their technical, functional and security requirements
• Represent Trustonic at industry conferences, technical forums and customer events
• Use customer and market insight to identify competitive risks, technical blockers and opportunities to influence Product and Engineering roadmaps
• Act as a senior technical advisor across Trustonic’s services and solutions
• Support complex customer onboarding and implementation programmes
• Build relationships with strategic customers and understand their technology strategies and business objectives
• Oversee customer engagement across the lifecycle from Pre-Sales and onboarding through adoption, growth and technical support
• Manage and coordinate technical escalations with Commercial, Product, Engineering and Delivery teams
• Keep the regional team up to date with Telecoms Platform product updates, best practices and relevant training
• Improve qualification, handovers, onboarding and delivery processes to reduce time-to-revenue
• Travel approximately 25–40% for customer meetings, trade shows and company events globally

• Experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management or similar technical customer-facing teams
• Strong experience managing and developing technical teams
• Proven experience working with strategic enterprise customers and complex customer relationships
• Experience planning and delivering multiple complex customer rollouts, often with limited resources
• Experience working in a SaaS and/or System Integration environment
• Strong experience with API integrations and technical solution delivery
• Experience working with secure systems and technologies, ideally including device locking
• Experience with OEM integration, software update management and device security
• Experience working within the smartphone, telecoms or wider mobile ecosystem would be highly desirable
• Strong technical and commercial understanding of customer solution delivery
• Excellent stakeholder management and communication skills
• Strong influencing, negotiation and mediation skills
• Ability to motivate and drive progress across teams without direct authority
• Strong problem-solving skills and a practical, creative approach
• Excellent organisational and time-management skills
• Experience with project management tools such as Wrike and customer platforms such as Zendesk would be beneficial
• Understanding of AI and Agentic AI and their potential application in a technical/customer environment
• Fluent English, both written and spoken
• Undergraduate degree or equivalent level of skill, experience and knowledge
• Experience and knowledge in Computer Science and Information & Technology
• Experience working across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia would be advantageous
• Experience in the telecoms industry or smartphone ecosystem
• Experience with device locking technologies and OEM environments

• Competitive compensation
• Bonus scheme to share in our success
• Private medical insurance for you from day one
• Remote working arrangements to support your lifestyle
• Open holiday policy with no upper limit
• Support for volunteering and causes that matter to you
• Opportunities for professional development and career progression
• Exposure and interaction with global teams
• Commitment to diversity, equity, and inclusion
• Collaborative environment where your voice is valued and your wellbeing is prioritised
• Opportunity to work on technology that drives global economic inclusion and makes a real difference in people’s lives