Senior Accountant, Franchise Accounts Receivable

• Manage a high-volume franchise accounts receivable portfolio
• Prioritize collection activity based on aging and payment status
• Maintain recurring ACH arrangements and support daily cash application and deposit-related research
• Research billed amounts, collection exceptions, payment allocations, disputed balances and credit/debit adjustments
• Calculate contract-related termination and interpret contracts or other fees for review
• Communicate with franchise owners, property contacts and internal teams to resolve complex AR issues
• Advise AR Accountants on challenging cases, escalation routes and account resolution documentation
• Document customer correspondence, payment commitments and next steps in relevant systems and tracking reports
• Prepare account and portfolio updates for collection review meetings and support process improvements
• Serve as the primary point of contact for franchisees regarding invoice discrepancies
• Develop balance resolutions such as payment plans, adjustment proposals or settlement options and present them for approval
• Hand off non-AR issues to appropriate operational departments and follow up through resolution
• Initiate invoice correction tickets and monitor them through completion
• Work with Franchise Billing to research and correct invoice errors and reduce recurring discrepancies
• Communicate with the AR Manager and Operations staff about account status, escalations and emerging trends

• At least 5 years of experience in accounts receivable collections or high-volume portfolio receivables
• Knowledge of AR aging, cash applications, recurring payment methods, collections workflows and account reconciliation
• Ability to manage a large account portfolio, analyze data in Excel and resolve complex financial/customer issues
• Strong professional communication, stakeholder coordination and follow-through
• Strong interpersonal relationship skills
• Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions
• Ability to work closely with the AR Manager and high-level Operations staff
• Experience with Microsoft Dynamics, Yardi ticketing systems, and Excel
• ACH administration, contract-related charge calculations and franchise collections experience
• Informal mentoring, escalation handling and process improvement experience

• Work from home
• Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time
• U.S. corporate holiday calendar