Principal Application Support Consultant

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Guide and mentor team members
• Deliver training sessions and support knowledge development
• Own escalation management and ensure timely, effective resolution
• Operate in a flat team structure covering first-line and advanced support responsibilities
• Balance operational support with mentoring and process improvement
• Contribute to special projects and process improvements
• Work across Unit4 ERP and ERPx through a rotation programme
• Support customers on the Unit4 ERP platform
• Stabilise and strengthen a team that has undergone recent changes and ensure high-quality support delivery

• Proven experience with Unit4 ERP (mandatory)
• Strong knowledge of the Financial/Logistics module
• Basic SQL skills (querying, troubleshooting)
• Strong English communication skills (written and verbal)
• Ability to manage standard support cases and complex escalations
• Willingness to travel to the Wrocław office 2–3 times per year
• Advanced SQL knowledge (nice-to-have)
• Experience mentoring or coaching colleagues (nice-to-have)
• Training delivery experience (nice-to-have)
• Previous experience handling escalations in a support environment (nice-to-have)
• May require security clearance and background checks for customer projects and sensitive customer data

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities and tools and guidance for professional development
• Talented colleagues, role models and mentors
• Safe and inclusive working environment
• Employee Resource Groups open to all
• Culture built on trust and accountability, with freedom and autonomy
• Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme