Accounting & Operations Support Specialist

• Act as a product and domain expert for clients using Pennylane as their core accounting and financial management software
• Serve as a liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions, or escalate issues to the technical teams
• Help in-house and accounting-firm accountants integrate their data into Pennylane during migration
• Complete ongoing training through Pennylane Academy on the product and the company
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update help resources to promote customer self-sufficiency
• Share accounting knowledge and hands-on experience with colleagues
• Pass structured customer feedback on to the product teams
• Identify areas for improvement and lead projects that contribute to team efficiency

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management
• At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs and provide excellent service
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid changes to the product
• Willingness to learn and stay up to date with product developments
• Open to candidates based in Europe; visa sponsorship is not available, and candidates located outside Europe will not be considered
• Comfortable using ticketing or documentation tools such as Intercom, Zendesk, or Notion

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly budget for working from home or in a coworking space
• A BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days and an annual off-site
• An inclusive and supportive work environment