Accountant – Franchise Accounts Receivable

• Manage assigned franchise accounts receivable portfolios
• Support timely collections and payment application
• Respond to billing, account balance and payment application inquiries
• Review account aging, prioritize follow-ups and collect overdue receivables
• Research payment discrepancies, cash application issues, recurring ACH items and customer credit/debit adjustments
• Maintain accurate collection records, account contact details, commitments and next actions
• Support collection payment plans, internal compliance tasks and escalation of high-risk or aging accounts
• Provide backup cash application or bank deposit support when designated
• Support international or Canadian franchise receivables and ACH setup/application
• Prepare collection and portfolio updates for AR meetings
• Coordinate resolution with senior team members
• Act as a resource for franchisees with invoice discrepancies and follow through on questions
• Propose balance resolution options for Senior Accountant or AR Manager review and approval
• Handoff non-AR issues to appropriate operational departments and follow up on resolution
• Initiate invoice correction tickets and monitor them through completion
• Work with Franchise Billing to resolve invoice errors
• Communicate with the AR Manager and Operations staff regarding account status and escalations

• At least 3 years of accounts receivable or collections experience
• Working understanding of receivables aging, collections, payment processing and basic accounting principles
• Confident Excel or spreadsheet use
• Experience with a financial, ERP or AR system
• Strong verbal and written communication, customer service, accuracy and organizational skills
• Strong interpersonal relationship skills
• Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions
• Experience with Microsoft Dynamics and Yardi is nice to have
• Experience with recurring ACH, cash application, Canadian or international receivables, and payment-plan administration is nice to have
• High-volume multi-property or franchise portfolio management experience is nice to have
• Bilingual Spanish experience is nice to have

• Work from home
• Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time
• U.S. corporate holiday calendar