Senior Application Support Analyst

• Provide support for critical applications in the production environment;
• Continuously monitor system health, identifying and mitigating operational risks;
• Analyze, troubleshoot, and resolve incidents of varying levels of complexity;
• Investigate root causes of failures and propose corrective and preventive actions;
• Monitor logs, metrics, alerts, and application availability indicators;
• Ensure compliance with SLAs and service continuity;
• Collaborate with development, infrastructure, architecture, and business teams to resolve issues;
• Support deployment, validation, and post-production monitoring processes;
• Document incidents, operating procedures, and action plans;
• Identify opportunities for automation and continuous improvement of application support processes;
• Respond to critical situations with agility and strong prioritization skills.

• At least 5 years of experience in systems and application support;
• Experience monitoring and supporting production environments;
• Experience analyzing, troubleshooting, and resolving incidents;
• Experience analyzing logs, identifying failures, and conducting root cause investigations;
• Ability to work under pressure and manage multiple critical demands simultaneously;
• Knowledge of distributed application architectures and integrations;
• Experience with REST APIs and microservices;
• Knowledge of relational databases (SQL Server, Oracle, or similar);
• Experience with monitoring and observability tools;
• Strong communication skills for collaborating with multidisciplinary teams, business stakeholders, and clients;
• Proactive, collaborative, and continuous-improvement-oriented mindset;
• A plus: experience in high-availability and mission-critical environments;
• A plus: knowledge of ITIL processes and practices;
• A plus: experience in the financial services industry;
• A plus: experience with observability, monitoring, and incident management tools;
• A plus: knowledge of cloud environments (AWS, Azure, or GCP);
• A plus: experience automating operational routines;
• A plus: excellent communication skills for direct interaction with senior client management.

• Multi-benefit card – choose how and where to use it.
• Tuition assistance for undergraduate, graduate, MBA, and language programs.
• Certification incentive programs.
• Flexible working hours.
• Competitive salaries.
• Annual performance reviews with a structured career development plan.
• International career opportunities.
• Wellhub and TotalPass.
• Private pension plan.
• Childcare assistance.
• Medical insurance.
• Dental insurance.
• Life insurance.