Delivery Lead – AI-Enabled Products

• Take products and initiatives from ambiguous brief through configuration, onboarding, testing, rollout and adoption to reliable day-to-day operation
• Turn requests into plans with owners, dependencies, risks and a definition of done
• Brief people, follow up, remove blockers and make delivery decisions
• Own AI-enabled services after launch, including prompts, inputs, outputs, dependencies and human review steps
• Build checks to detect weak AI output and drift before clients do
• Investigate issues, reproduce problems, check configuration and expected behaviour, assess impact and provide Engineering with well-framed problems
• Keep clients informed about progress, uncertainty and constraints
• Convert delivery learnings into actionable Product and Engineering requirements
• Lead more junior team members through context, standards and direct feedback
• Use AI tools for investigation, analysis, documentation, QA and reporting while validating results
• Create playbooks, checklists and automation to improve future delivery cycles
• Work across clients, Product, Engineering, Design and Support
• Direct a small number of junior team members

• 4+ years in implementation, product operations, technical account management, client delivery or similar
• Personally taken work from ambiguity to a real outcome, rather than coordinated someone else doing it
• Ability to make good decisions with incomplete information
• Technical understanding of APIs, SDKs, integrations, configuration and data
• Practical AI fluency, including prompts, inputs, failure modes and human review in production workflows
• Ability to direct people and hold a standard
• Ability to work independently and make progress without a perfect brief or meeting invite
• Attention to detail while working at pace
• AI workflow, automation or platform operations after launch is useful but not required
• Experience implementing SaaS or developer-facing products such as APIs, SDKs, CMS, UAT and analytics is useful but not required
• Sport, media, live events or ad-tech background is useful but not required
• Remote startup or scale-up experience is useful but not required
• Legal right to work in South Africa, either without restrictions or through a visa

• 33 Days Paid Leave
• Benefits
• Fully remote working anywhere in South Africa
• Working with the latest hardware, tech stack and tools
• Paid take-home exercise
• Remote-first working environment