Clinical Payments Specialist

• Manage global investigator payments end to end for assigned studies
• Collect information from teams, systems, and tools proactively and on time
• Understand global contract terms, budgets, and payment schedules to align payments with Clinical Trial Agreements
• Analyze and present data for stakeholders
• Liaise between investigative sites, clinical research teams, and functional leaders
• Perform payment reconciliations at mandated intervals
• Analyze budgeted versus actual spend and review findings with project teams
• Develop and provide investigator-payment budget forecasts
• Develop and distribute consolidated monthly payment reports for paid and unpaid sites
• Participate in client and project team meetings
• Prepare for, participate in, and follow up on audits and inspections
• Serve as point of contact for investigator-related queries
• Identify underpayment and overpayment trends and work toward process improvements
• Collaborate with financial and clinical departments
• Research and resolve payment discrepancies
• Provide customer service to internal teams, external sites, and sponsors
• Perform other duties as assigned

• Excellent written and verbal communication skills
• Ability to work independently and as a team member
• Strong interpersonal skills in a fast-paced and rapidly changing environment
• Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval
• Ability to handle multiple tasks, including rapid response in generating new documents, forms, and tools
• Strong organizational skills, including the ability to develop naming conventions and filing architecture
• Advanced skills in Microsoft Word, Access, Excel, PowerPoint, and Publisher
• Knowledge and understanding of ICH, GCP, FDA or EU directive regulations, as applicable, and local regulatory requirements
• Excellent spoken and written English skills, as well as fluency in the language of the country of location
• At least two years of experience with a CRO or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred
• Four-year college curriculum or university degree, OR two-year college curriculum and one or more years of experience in office administration or a similar position, OR equivalent skill sets and proven performance
• Advanced English proficiency; additional language preferred (Japanese, Mandarin, Turkish)

• Equal employment opportunity
• Diverse and inclusive workplace
• Supportive and collaborative teams
• Training participation