Customer Service Representative, Customer Retention

• Provide customer service focused on retention and building strong customer relationships
• Identify each customer’s needs and present personalized solutions
• Deliver a positive experience throughout the entire interaction
• Answer questions and provide guidance on available products and services
• Highlight the benefits that best match each customer’s profile
• Ensure consultative, personalized, and high-quality service
• Handle calls automatically routed by the system after the customer answers

• Strong communication skills and confidence expressing yourself
• Proactive, committed profile with a focus on service quality and results
• High school diploma
• No prior experience required – full training provided
• Availability to work remotely or on-site

• Fixed salary plus performance-based variable compensation
• Comprehensive training and ongoing support for your professional development
• Collaborative, dynamic environment with genuine opportunities for career growth
• Career path, with the possibility of internal advancement after six months, based on performance and available positions
• Ongoing development and training programs to support your professional growth
• Transportation allowance
• Dental insurance
• Commissions
• Meal voucher
• Profit sharing
• Health insurance
• Childcare assistance