Associate Field Service Technician

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, other services, and minor product repairs within an assigned territory
• Inspect products for correct operation and resolve issues or escalate according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure satisfaction and understanding of product functionality
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks and refill consumables
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Train customers on the use and operation of installed hardware and software
• Participate in hardware and software training
• Participate in measures to achieve agreed KPIs
• Assist with special projects

• Education or equivalent work experience required
• Minimum of 1–2 years of relevant experience or equivalent combination of education and experience in Field Services
• Good written and verbal communication skills
• Driver's license and driving record that satisfies DN's fleet requirements

• Equal opportunity employer
• Diversity-valuing workplace
• On-the-job, classroom, and web-based training