Service Delivery Manager

• Ensure the smooth delivery of HR and payroll services and achievement of agreed performance targets
• Act as the central interface between Zalaris and its customers and take responsibility for relationship management
• Monitor SAP-related processes and promote operational excellence and compliance
• Serve as the primary customer contact, ensuring an outstanding customer experience and high-quality service delivery
• Monitor, report on, and analyze service quality and customer satisfaction KPIs in accordance with contractual SLAs
• Take responsibility for customer-related financial metrics, including budgeting, forecasting, and cost control
• Manage change requests, including test coordination, deployments, and system adjustments within the payroll platform
• Ensure compliance with internal controls, policies, and regulatory standards
• Lead automation initiatives, such as RPA; support transition activities between nearshore and offshore teams; and identify cost optimization opportunities
• Promote collaboration with other Zalaris functions and locations to ensure integrated service delivery

• Bachelor’s or master’s degree in finance, accounting, business administration, or a related field
• Professional experience with SAP and/or payroll
• Experience with SAP HCM, global payroll, and partner management
• Understanding of HR administration and payroll processing
• Experience in outsourcing HR, finance, IT, or other business processes
• Fluent German and very good English skills
• Strong customer relationship management and process optimization skills
• Strong business and service orientation, analytical mindset, and customer focus

• Private health insurance
• Group insurance
• Vacation allowance
• MultiSport subsidy
• Preferential rates through the MultiLife program
• Partial reimbursement for English or German courses at a professional language school
• Opportunity to work with international customers and contribute to transformation projects
• Pleasant working environment within a stable, international organization
• Remote position