Technical Consultant, ServiceNow, CMDB/ITSM

• Work closely with customers to understand and translate business and technical requirements into effective ServiceNow solutions
• Configure, develop, and implement ServiceNow platform capabilities
• Support successful solution delivery
• Support functional design workshops
• Contribute to design specifications based on out-of-the-box functionality and customer requirements
• Contribute to technical delivery, including configuration, development, testing, and implementation of ServiceNow solutions
• Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, and technical discussions
• Perform hands-on technical implementation using HTML, XML, JavaScript/AJAX, and integrations such as Web Services, SOAP, Email, and MID Server

• Fluent English is required
• Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline
• Hands-on experience in design, development, and deployment on the ServiceNow platform (approximately 18-36 months), or 3+ years of experience with similar ITSM tools
• Experience providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
• Solid understanding and experience using HTML, CSS, XML, JavaScript/AJAX
• Experience developing ServiceNow integrations using web services, SOAP, email, MID, and plugins
• Knowledge of LDAP, VPN, SSL, and related technologies
• Ability to produce technical and customer-facing documentation
• Preferred skills in ITSM and CMDB
• ITSM CMDB CSA certification listed

• Diversity and inclusion embedded in Atos's DNA
• Fair work environment
• ESG and CSR commitment