L2 Technical Support Representative – Shifting Schedule

• Answer customer enquiries about products and services through live chats, online messages, emails, or phone calls
• Create customer support tickets to track and monitor progress on resolving customer queries
• Provide Level 2 technical support for EV products, including hardware troubleshooting, set-up, configuration, maintenance, delivery, and logistics concerns
• Redirect customers to the appropriate agency or department
• Escalate complex customer complaints or technical issues to the appropriate support team
• Set up appointments or follow up with customers after first contact
• Update records of customer interactions
• Provide general customer support as needed
• Ensure inbound and outbound communication reflects the best of the company

• Bachelor's degree in any related field or equivalent
• Minimum of 3 years’ experience in technical support or a similar role
• Experience in L2 technical support and hardware troubleshooting, preferably involving EV products or related electrical equipment, is an advantage
• Familiar with customer relationship management (CRM) software and/or ticketing systems
• Strong communication and problem-solving skills, with the ability to work well within a team
• Quick learner with sharp attention to detail and a willingness to develop new skills
• Self-motivated and proactive, able to work independently with minimal supervision

• Work from home
• Shifting schedule
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• People-first culture prioritizing stability, growth and genuine care
• Equal opportunity and inclusive workplace