Technical Product Implementation Specialist

• Independently lead customer implementation activities from pre-deployment planning through go-live and project closure
• Manage multiple complex implementation projects while meeting quality, timeline, and customer satisfaction objectives
• Serve as the primary technical point of contact during implementation activities
• Partner with Technical Project Managers to execute implementation plans
• Coordinate with logistics, support, engineering, product, and customer stakeholders
• Configure, deploy, validate, and optimize Teladoc Health hardware and software solutions
• Evaluate customer technical environments and recommend infrastructure readiness and implementation requirements
• Troubleshoot and resolve complex hardware, software, network, and connectivity issues
• Collaborate with customer IT teams on firewall, routing, wireless, VPN, and network configurations
• Conduct validation testing and acceptance activities
• Build relationships with customer technical and operational stakeholders
• Communicate requirements, milestones, risks, and technical recommendations
• Deliver customer training and knowledge transfer
• Identify implementation risks and develop mitigation plans
• Escalate critical issues and drive issue ownership through resolution
• Contribute to implementation standards, playbooks, best practices, and process improvements
• Provide feedback to Product, Engineering, and Operations teams
• Participate in pilot deployments, product introductions, and readiness activities
• Maintain implementation records, technical documentation, testing results, training documentation, and acceptance materials
• Support emergency troubleshooting and repair activities
• Mentor less experienced implementation team members and share technical knowledge

• Bachelor's degree in Information Technology, Engineering, Healthcare Technology, Computer Science, or a related field; or equivalent combination of education and experience
• Minimum 4 years of experience in technical implementation, healthcare technology, network administration, field services, systems deployment, or related technical environments
• Demonstrated experience leading customer-facing implementation projects
• Experience supporting enterprise software and hardware deployments
• Advanced understanding of Windows operating systems and endpoint support
• Advanced troubleshooting skills across hardware, software, networking, and connectivity environments
• Strong knowledge of TCP/IP networking, wireless technologies, routing, switching, VPNs, and firewall configurations
• Understanding of healthcare technology environments and clinical workflows
• Familiarity with remote management and support tools
• Knowledge of system integration methodologies and implementation best practices
• Understanding of HIPAA and healthcare data security requirements
• Strong customer relationship management skills
• Excellent verbal, written, and presentation skills
• Strong analytical and problem-solving abilities
• Exceptional organizational and project management skills
• Ability to prioritize and manage competing priorities
• Ability to influence outcomes across cross-functional teams
• Self-motivated with the ability to work independently with minimal supervision
• Ability to effectively communicate complex technical concepts to technical and non-technical audiences

• Inclusive benefits program centered around employees and their families
• Meaningful opportunities for career growth, leadership, and development
• Innovative and inclusive workplace culture
• Equal opportunity employment