Korean-English Interpreter

• Provide accurate, complete, and respectful video interpreting between English and Korean, with occasional over-the-phone sessions
• Facilitate communication faithfully without adding, omitting, or altering meaning
• Follow professional interpreter ethics, standards of practice, and company procedures
• Maintain confidentiality and comply with applicable healthcare privacy requirements
• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and patient preferences
• Maintain professional conduct and use sound judgement around interpreter role boundaries
• Adapt to evolving technology, workflows, and service requirements
• Participate in required training, coaching, and quality-related activities
• Connect English-speaking healthcare providers with Korean-speaking patients in sensitive medical situations
• Complete the structured evaluation process and foundations training before live sessions

• Fluent, professional level verbal communication in both English and Vietnamese
• Genuine understanding of what medical interpreting involves, including informal interpreting experience
• Ability to interpret medical information accurately and completely in both languages
• Willingness to complete a medical interpreting proficiency assessment
• Cultural responsiveness and comfort working within the US healthcare context
• Strong professional reliability and sound judgement, with a customer service mindset
• Comfort working with video conferencing platforms and adapting to new remote technology
• Able to pass background and drug screening
• Dedicated private, distraction-free home workspace with a locking door and wired high-speed internet; Wi-Fi, hotspot, satellite, and DSL are not accepted
• Comfortable being on camera for most of each shift
• Based in Vietnam and available to work remotely
• Able to work night shift hours aligned with US Eastern Time (ET)
• Previous medical interpreting experience is advantageous but not essential
• Formal medical interpreter training or a related certificate or degree is advantageous but not essential
• National medical interpreter certification such as CCHI or NBCMI is advantageous but not essential
• Experience interpreting over video or telephone platforms is advantageous but not essential
• Working knowledge of medical terminology in English and Korean is advantageous but not essential
• Calm, composed, and professional under pressure
• Able to receive and act on feedback
• Professional, camera-ready presentation and reliable attendance
• Respect for patient confidentiality and dignity
• Preferred background in healthcare or clinical support, customer service, call centre or BPO, language services, translation, or interpreting

• Paid Time Off
• Work From Home
• Training & Development
• Equipment provided
• Full-time, permanent employment
• Structured training programme before starting live sessions
• Supportive onboarding