IT Support Specialist

• Ensure the reliable operation of automated warehouse solutions as part of the team
• Participate in a rotating 24/7 on-call schedule
• Maintain and update applications
• Ensure stable and secure system operations
• Support the development and continuous improvement of service processes using Jira Service Management and, in the future, Confluence
• Contribute to modern deployment processes and monitoring solutions
• Support the implementation of new technologies, including AI-related technologies
• Work closely with internal departments and international customers
• Support on-site commissioning activities and gain insight into the systems and customer environments

• Several years of professional experience
• Good knowledge of hardware and software
• Practical experience in IT support or system operations
• Knowledge of Oracle environments and SQL is an advantage but not required
• Ideally, experience with deployment processes, monitoring systems, or comparable IT operations environments
• Interest in automated processes, technical systems, and intralogistics
• Structured, reliable, and service-oriented approach to work
• Strong team-player skills and confident communication with customers and colleagues
• Good command of German and English
• Willingness to participate in a rotating 24/7 on-call schedule
• Willingness to support on-site commissioning activities before joining the on-call schedule

• 100% remote / mobile working from home or on the go
• Predictable on-call schedule with a fixed weekly rotation
• Long-term career prospects in a stable, close-knit company environment
• Supported professional development and access to a wide range of training opportunities, including the internal “HÖRMANN Learning Worlds”
• Open and collaborative working culture with flat hierarchies
• Company pension plan through the “HÖRMANN Pension”
• Company bike leasing program
• Additional attractive employee benefits
• Free coffee, soft drinks, and fruit in the office