VIP Account Manager

• Own and proactively manage a portfolio of high-value VIP players as their dedicated point of contact
• Build deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations
• Maintain regular proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate
• Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value
• Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends
• Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences
• Deliver tailored, high-touch VIP experiences beyond standard customer service
• Re-engage declining or inactive VIPs using targeted retention strategies
• Collaborate with CRM, Promotions, Product, Payments, and Customer Support teams
• Gather structured VIP feedback and act as the player’s internal voice to improve the VIP program

• Fluent English with excellent phone-based communication skills
• Spanish is a strong plus
• Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments
• Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role
• Strong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities
• Demonstrated success in building and maintaining long-term, high-value customer relationships
• Comfortable working with player data, KPIs, and performance targets
• Strong customer empathy combined with confidence to influence and drive commercial outcomes
• U.S. sports knowledge is considered a strong advantage
• Ability to thrive in a fast-paced environment while managing a portfolio independently
• Willingness and flexibility to travel to meet VIP players in person as part of relationship management

• Direct ownership of high-value VIP relationships and their commercial performance
• Autonomy to design personalized strategies that meaningfully impact player experience and revenue
• Opportunity to represent the business in high-trust, relationship-led VIP environments
• Collaboration with a global, ambitious, and innovative team
• Opportunity to help shape and grow a VIP program within a fast-evolving social gaming business