Customer Service Representative – Sporting Goods Manufacturer

• Serve as the first point of contact for customers by phone and email regarding product inquiries
• Support Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and returns
• Resolve issues relating to orders, returns, and technical inquiries quickly and professionally
• Coordinate with logistics, returns, and support teams
• Maintain the ticketing system and accurately document inquiries
• Develop creative ideas to improve customer service
• Work full-time, 40 hours per week, from October through March; during the summer, work 20 to 40 hours per week on a flexible, mutually agreed basis

• Native-level German, both written and spoken
• Experience in Amazon customer service
• Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z claims, and returns processing
• Telephone support experience
• Experience working from home
• A quiet place for making calls
• Flexibility with working hours: 40 hours per week from October through March; 20 to 40 hours during the summer, by agreement
• Your most recent vocational training or degree program must have been completed at least two years ago; no formal training or degree is required
• Friendly, helpful, and patient, including in stressful situations
• Strong problem-solving orientation
• Reliable and self-motivated approach to work
• Basic technical understanding of sports equipment is desirable
• Confident using laptops, tablets, and smartphones

• 100% remote work; work from home regardless of where you live in Germany
• No commuting and no in-office attendance required
• Small team with streamlined communication
• Dedicated point of contact from day one
• Training and support from the Customer Service Manager
• Equipment provided for testing at home
• Employee discount on the entire product range, including discounts for family and friends
• Set service hours with no night shifts or weekend work
• Career development opportunities with a rapidly growing brand