Insurance Trainer

• Design and deliver specialist training on property and casualty, liability, health, or life insurance
• Conduct communication training for demanding insurance customers
• Translate insurance law requirements, policy details, and complex claims-handling processes into digital learning formats
• Identify opportunities to improve call handling and complaints management
• Develop targeted coaching programs to ensure service excellence
• Collaborate with project management and partners in the insurance industry
• Define and implement quality standards

• Experience in customer service at an insurance company, brokerage, or financial services provider, or in training on insurance-related topics
• Proficiency in modern teaching methodologies and the ability to foster group dynamics in a remote setting
• Ability to explain complex tariff structures, insurance terms and conditions, and legal frameworks clearly and comprehensibly
• Proficiency in using digital tools
• Flexibility and willingness to work from home

• 100% remote work: Permanent, location-independent work from anywhere in Germany
• Modern hardware package (laptop, headset, and accessories) provided and delivered to your home
• Predictable Monday-to-Friday working hours with no shift work or commuting
• Permanent employment contract in a secure and growing B2B environment
• Structured, paid onboarding
• Regular virtual exchange and a respectful, collaborative working culture on equal footing