Customer Support Specialist

• Resolve customer queries across email, chat and phone
• Investigate and escalate complex or technical issues
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response-time and satisfaction targets
• Own and resolve UK customer issues end to end
• Work UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
• Use modern, cloud-based tools while working from home
• Collaborate with a friendly UK team

• Experience in customer support or a service desk role
• Experience with a help desk tool such as Zendesk or Freshdesk
• Excellent written English
• Calm, empathetic manner
• Strong problem-solving and ticket prioritisation skills
• Reliable computer, headset and stable fibre connection
• Experience supporting UK or international customers (nice to have)
• Familiarity with SaaS or e-commerce products (nice to have)
• Experience writing help centre articles (nice to have)

• Full-time, 100% remote role
• Clear onboarding and support
• Stable remote career with a UK employer
• Work from home using existing equipment
• Recruitment team support from application through first day
• Open communication throughout the hiring process