Conversational AI Solution Engineer – 100% Remote

• Analyze customer processes and identify automation and Conversational AI opportunities
• Develop voice and chatbot solutions as well as technical solution designs
• Select and evaluate suitable Conversational AI platforms and technologies
• Configure, test, and optimize prompts, dialogue flows, and bot performance
• Integrate customer systems via APIs and interfaces
• Implement technical requirements using JavaScript and Python
• Support projects from technology evaluation through go-live
• Create technical documentation and develop best practices and prompt libraries
• Collaborate with customer IT teams, internal teams, and other stakeholders
• Support customers from the initial idea through successful go-live

• Completed degree in Computer Science, Business Informatics, or a comparable technical field
• 3–5 years of professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
• Experience implementing voice or chatbot solutions on widely used platforms
• Strong knowledge of Prompt Engineering and Conversational AI
• Good knowledge of JavaScript and Python
• Experience with APIs, system integration, and technical interfaces
• Understanding of automation opportunities and customer processes
• Experience in CX/customer service environments is an advantage
• Structured, analytical, and solution-oriented approach to work
• Strong technical affinity and enthusiasm for exploring and advancing new technologies
• A traditional software developer or IT architect is not required; the ability to understand suitable customer processes, technologies, and technical implementation is essential

• 100% remote / work from home
• Full-time or part-time options are referenced in the title; the job description specifies full-time
• Commitment to diversity and equal opportunity
• Special consideration for applicants with severe disabilities and equivalent persons