Customer Success Manager – EMEA

• Onboard and support app developers with Storyly integrations
• Optimize customer performance using interaction reports
• Achieve zero churn with assigned customer accounts
• Monitor customer activity through the Storyly dashboard and proactively identify opportunities to improve product usage
• Recommend alternative product use cases
• Design and present customized product demonstrations
• Create custom slide decks for proof-of-concept efforts
• Manage Storyly customer accounts, follow-ups, and custom problem solving
• Follow up on Storyly sign-ups and proactively engage new users
• Identify and create alternative best practices for Storyly features
• Track and respond to Intercom questions and requests, categorizing and routing issues appropriately
• Analyze Storyly performance using Google Analytics, Firebase, Mixpanel, Amplitude, and similar analytics tools
• Generate actionable insights to maximize customer value
• Represent Storyly at relevant local events and visit customers when necessary or beneficial

• Experienced with improving in-app user engagement on mobile apps
• At least 2 years experience in customer success and customer onboarding process
• 2 or more years of experience working at mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail apps with a customer success background
• Mobile tech-savvy; able to explain SDKs, APIs, engagement metrics, user segmentation, and mobile operating-system limitations
• Proficient in Excel
• Familiar with mobile analytics tools such as Braze, Clevertap, Google Analytics, Firebase, Amplitude, and similar tools
• Excellent written and verbal communication skills for managing customers and projects
• Experience in creative strategy building and product use-case building
• Well organized; able to plan proactively with attention to detail
• Native-level communication skills in English and Hebrew
• Engineering degree not required
• Preferred: experience with mobile CRM, analytical, or engagement tools; marketing or branding campaigns; creative-agency strategy; e-commerce, finance, or utility verticals; loyalty sector