Customer Support Representative

• Answer calls for various property management companies within the Ralph Group and identify the appropriate company when responding
• Record inquiries, check their status in the ticketing system, and handle issues that can be resolved immediately
• Handle inquiries regarding water damage, heating failures, ongoing maintenance and repair work, and basic accounting questions
• Forward issues that cannot be resolved immediately to the responsible Property Managers or Accountants
• Handle the preparation and follow-up of calls as well as ticket maintenance
• Support the Customer Support team with additional tasks
• Work closely with Customer Support and Property Management
• Provide input to improve processes and software
• Serve as the first point of contact for property owners, tenants, and partner companies of the Ralph Group

• Initial experience in telephone-based customer support
• Affinity for technology and willingness to work with ticketing systems and AI tools
• Empathy and assertiveness when dealing with demanding callers
• Professional, friendly, and solution-oriented communication on the phone
• Basic knowledge of condominium and property management is a plus
• German: C2
• English: B1

• Laptop, smartphone, and modern tools from day one
• A high degree of trust and freedom to help shape and improve our processes
• Remote work anywhere in Germany
• Urban Sports Club subsidy
• Regular team events in Berlin, including for remote colleagues