ServiceNow Developer

• Design, develop, configure, test, and support ServiceNow applications and workflows
• Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent, and other ServiceNow capabilities
• Translate business requirements into scalable, maintainable, and secure technical solutions
• Develop integrations with enterprise systems using REST, SOAP, Integration Hub, webhooks, import sets, and transform maps
• Create workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, and other platform capabilities
• Support adoption of Now Assist and AI-enabled workflows with appropriate controls, testing, monitoring, and human oversight
• Promote standard ServiceNow functionality and reusable solutions while minimizing unnecessary customization and technical debt
• Perform code reviews, automated testing, release validation, and troubleshooting of complex platform issues
• Support platform upgrades, production deployments, technical documentation, and operational handover
• Mentor other developers and contribute to engineering standards and continuous platform improvement
• Identify opportunities to improve user experience, automate manual processes, and deliver measurable business value
• Collaborate with the ServiceNow Practice Lead, business analysts, architects, business owners, and other development teams

• Strong hands-on experience developing and supporting solutions on the ServiceNow platform
• Advanced knowledge of JavaScript, APIs, Flow Designer, Integration Hub, ServiceNow Studio, or App Engine Studio
• Experience with ITSM and at least one additional ServiceNow product, such as CSM, HRSD, SPM, or App Engine
• Experience with Now Assist, Virtual Agent, or other ServiceNow AI and automation capabilities
• Proven experience building integrations using REST, SOAP, webhooks, or equivalent technologies
• Good understanding of ServiceNow architecture, data models, scoped applications, ACLs, security, and development best practices
• Experience with code reviews, testing, release management, platform upgrades, and production support
• Ability to translate business needs into practical technical solutions and explain technical concepts clearly to different audiences
• Strong analytical, problem-solving, collaboration, and communication skills
• Experience working in Agile or Scrum delivery environments
• Professional proficiency in English
• May require security clearance/background checks for customer projects and access to sensitive customer data

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Other great benefits
• Growth opportunities, tools, and guidance
• Talented colleagues, role models, and mentors
• Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all
• Equal opportunity commitment
• Potential security-clearance/background-check handling according to local privacy laws