Senior Systems Analyst

• Perform functional analysis of solutions related to the issuance of electronic tax documents, with a focus on NFCOM
• Gather, detail, and document business requirements with user departments and stakeholders
• Analyze and investigate incidents and enhancement requests, identifying root causes and proposing solutions
• Prepare user stories and acceptance criteria using the BDD (Behavior-Driven Development) methodology
• Support development and testing teams in understanding business rules and functional requirements
• Ensure solutions comply with current legislation and tax obligations

• Solid knowledge of the electronic invoicing process, preferably NFCOM
• Experience in functional analysis and requirements gathering
• Knowledge of relational databases and the ability to write SQL queries
• Experience creating user stories, acceptance criteria, and functional specifications using BDD
• Analytical skills for interpreting complex business rules and solving problems
• Strong communication and interpersonal skills when working with technical and business teams
• Preferred: experience in the telecommunications industry
• Preferred: knowledge of integrations between billing, taxation, and tax document issuance systems
• Preferred: experience with Agile methodologies (Scrum/Kanban)
• Preferred: knowledge of electronic tax processes and tax legislation applicable to the industry
• Resilient and comfortable managing change
• Ownership mindset
• Organized and disciplined, with the ability to manage multiple tasks simultaneously
• Communicative, with the ability to interact with different departments and levels of seniority and to present well-reasoned arguments when making decisions

• Remote work
• Career development opportunities at Vivo
• Diverse and inclusive environment
• Agile methodologies and innovative, collaborative ways of working
• Internal diversity program focused on Gender, LGBTQIA+, Race, People with Disabilities, and employees aged 50+