Account Operations Specialist

• Act as a primary point of contact between the company and clients
• Process client requests and coordinate related activities
• Organize and support account management activities, including client meetings and gathering client feedback
• Prepare internal CVs highlighting employees’ technical expertise and professional experience
• Support delivery team members in presenting their experience, soft skills and project fit to clients
• Support onboarding of new specialists to client projects
• Manage team timesheets and related administration
• Communicate timesheets with clients
• Support budgeting and billing activities related to client projects
• Handle contractual documents with Sales and Legal teams when needed
• Work closely with Project Managers, Account Delivery Managers and clients throughout the project lifecycle

• 1–3 years of experience in account management, project coordination, PMO or a similar operational role
• Excellent written and verbal English communication skills
• Strong interpersonal and communication skills
• Strong multitasking, prioritization and time management skills
• Ability to organize own work and consistently meet agreed deadlines
• Strong attention to detail and analytical thinking
• Good working knowledge of MS Office, including Outlook, Excel, Word and PowerPoint
• Experience or knowledge in IT Services and Software Development Life Cycle is nice-to-have
• Hands-on experience with Jira, Microsoft Dynamics 365 or similar tools is nice-to-have

• Equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic
• Respectful and inclusive work environment
• Fully remote work arrangement