Retention Specialist

• Maintain visibility into campaigns, flows, deadlines, and deliverables across clients
• Follow up on outstanding assets, approvals, and feedback
• Identify and communicate risks and blockers
• Serve as an operational point of contact for clients
• Manage previews, approvals, assets, and updates
• Coordinate with Retention Strategists, copywriters, and designers
• Keep project management systems accurate and up to date
• Build and schedule email and SMS campaigns and flows
• Create segments, send previews, implement feedback, and manage deployments
• Support reporting and troubleshoot implementation issues
• Perform comprehensive QA before campaigns and flows go live
• Verify links, segmentation, personalization, UTMs, formatting, and scheduling
• Ensure work launches accurately, on time, and to Homestead's quality standards

• 2–5 years of experience in email/SMS, lifecycle marketing, marketing operations, or project management
• Highly organized and comfortable managing multiple clients and deadlines
• Strong client-facing communication skills
• Experience building campaigns, flows, segments, and performing QA
• Proactive, detail-oriented, and confident solving problems independently
• Comfortable with Asana, Slack, Google Workspace, and lifecycle marketing platforms
• Excited to use AI and automation to work more efficiently
• Able to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones

• Fully remote role
• Standard business hours schedule aligned to ET, CT, MT, or PT time zones
• Affirmative action and equal opportunity employment
• Reasonable accommodation for individuals with disabilities