Senior Client Delivery Lead – GenerationFlex

• Support German GenerationFlex clients through their Kraken onboarding journey and wider business transformation
• Manage and coordinate stakeholders during initial client implementation
• Serve as the first point of contact for technology development and issue resolution during implementation
• Organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear updates
• Act as a subject matter expert on German and European energy markets
• Evaluate hardware and software solutions for regional fit
• Develop deep knowledge of Kraken’s technology offering and help clients with onboarding
• Understand client user needs and how Kraken capabilities support asset management and energy trading strategies
• Work with account managers on strategic business reviews and client transformation workshops
• Identify opportunities for product enhancements, market expansion, user growth and upselling
• Drive internal process improvements to enhance onboarding and accelerate time to value
• Collaborate with product, engineering, customer success and support teams
• Serve as the main point of contact for clients and their partners

• Strong client delivery and/or product ownership experience working across software and hardware
• Experience working with complex delivery pipelines for clients
• Experience coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum
• Exceptional relationship management across internal and external stakeholders
• Excellent communication skills, including explaining complex technical problems clearly
• Strong influencing skills and ability to challenge traditional ways of thinking
• Strong interest in understanding energy-market intricacies
• Solid understanding of technology and technology trends
• Agile delivery experience
• Understanding of APIs, data flows, system integrations and cloud software architecture
• Patience, initiative, time management and a get-stuff-done attitude
• Native or professional fluency in English
• Fully proficient in English and German at C1 level
• Occasional travel required
• Full right to work in the country of application; no visa sponsorship available
• Knowledge of German and European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary-service requirements and competitor landscape
• Experience with flexibility products is a plus
• Other European languages are a plus

• Remote working arrangement within Germany
• Opportunity to work from the Berlin office or remotely within Germany
• Equal opportunity employer
• Workplace accommodations tailored to individual needs
• Mission-driven work contributing to renewable energy and grid transformation