Adoption Strategist – LATAM

• Design and run scalable adoption, enablement, and activation programs
• Build onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks
• Drive customer activation and time-to-value for core use cases
• Develop deep product expertise across ElevenLabs, especially ElevenAgents and ElevenCreative
• Audit customer agent prompts, configurations, and feature setup, and provide recommendations
• Track adoption metrics and partner with Revenue Operations to improve reporting
• Develop data-driven adoption strategies and playbooks for customers in the region
• Partner with Account Management and CX on regional workshops, webinars, and targeted campaigns
• Collaborate with external implementation partners and internal Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering teams
• Partner with leadership on initiatives supporting local GTM and global results

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role
• Experience at an AI-native or highly technical company with a large, low-touch book
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content
• Ability to build automations and workflows with AI tools
• Extremely analytical, with ability to identify trends, data gaps, opportunities, and best practices
• Ability to drive cross-functional outcomes without direct authority
• Experience managing a high-volume book of business at mid-market or commercial segment scale
• Must be fluent in Spanish, Portuguese, and English

• Annual discretionary professional development stipend
• Annual discretionary stipend for social travel to meet colleagues
• Annual company offsite
• Monthly co-working stipend for employees not near a main hub
• Growth opportunities and career paths
• Innovative culture and high-impact work