Trident BPO

Trident is a Business Process Outsourcing (BPO) company headquartered in Austin, TX. We connect US businesses with exceptional offshore and nearshore talent from the Philippines, Jamaica, and Mexico. Our dedicated team members integrate seamlessly into your operations—handling everything from customer support and transaction coordination to specialized administrative tasks—while you maintain full control and visibility. Beyond talent, we help our customers adopt AI best practices that align with their operations—equipping teams with custom AI agents and workflows that reduce training time, minimize errors, and accelerate productivity. Why Trident? We believe the future of operations isn't just about outsourcing; it's about integration. While traditional BPOs focus on volume, we focus on the "Right Hand" effect—placing vetted professionals who treat your business goals as their own. Our clients describe our leadership as "heart-led" and our process as "impeccable." Specialized Vertical Expertise We move beyond generic support to handle your most critical workflows: Insurance & Healthcare: Complex claims intake, accident reporting, and benefits administration (HIPAA/SOC 2 compliant environments). Real Estate & PropTech: Transaction coordination, MLS data integrity, and listing management. Growth & Creative: Senior BDRs, inbound lead qualification, and high-end video editing. The Hybrid Advantage We are your bridge to the future of work. We provide the rock-solid human talent you need today—sourced from the Philippines, Jamaica, and Mexico—while helping you explore and deploy Custom AI Agents to automate repetitive tasks and supercharge your team's productivity. Trusted by industry leaders like Sellers Shield, Accuserve, and Clearwater. Ready to scale with heart and precision? Let’s build your team.